Refund and Returns Policy
Last updated: September 3, 2026

Techgo Limited (“Techgo,” “we,” “us,” or “our”) wants every customer to receive exactly what they ordered. This policy explains how we handle issues with physical products purchased through techgo.limited. It does not apply to VTU services (airtime, data, cable TV, electricity, exam pins), which are treated as instantly delivered digital services and are non-refundable once successfully fulfilled, except where required by law.

How Our Fulfilment Works
Many products sold on techgo.limited are shipped directly from our suppliers to you. We do not hold physical inventory for every item, and in most cases we are unable to accept physical returns of products to a Techgo location. Please read this policy carefully, as it reflects how we are realistically able to resolve issues given this fulfilment model.
What Is Covered
You may be eligible for a replacement or refund if, within 7 days of delivery, your order:
Arrived damaged in transit
Is defective or does not function as described
Is significantly different from what was ordered (wrong item, wrong size/colour where applicable)
Never arrived, and tracking information confirms it was not delivered within a reasonable timeframe
To report an issue, contact us at hello@techgo.limited or +234 901 811 6667(WhatsApp) with your order reference and clear photos or video of the item and its packaging. Claims submitted without supporting evidence may take longer to process or may not be eligible for resolution.
What Is Not Covered
We are unable to offer a refund or replacement for:
Change of mind after an order has shipped
Items damaged, misused, or altered after delivery
Delays caused by incorrect delivery information provided by the customer
Delays caused by courier, customs, or logistics providers that are outside our reasonable control
Claims reported after the 7-day window from confirmed delivery
How Physical Product Issues Are Resolved
Because our products ship directly from supplier warehouses, we generally do not require you to return the item to us before a resolution is processed. Once your claim is reviewed and approved, we will offer, at our discretion, one of the following:
A replacement item, or
A refund to your original payment method
In some cases, our supplier may request additional photos or information to verify a claim before it is finalised. We will let you know if this applies to your order.
Resolution Timeline
We aim to review and resolve valid claims within 14 business days of receiving your report and supporting evidence. Some cases may take longer if additional verification is required from our logistics or supply partners. We will keep you updated on the status of your claim throughout this process.
Please note: this timeline reflects our own internal process and is separate from, and not dependent on, the timelines of any third-party courier, supplier, or payment provider. In rare cases requiring extended supplier verification, this window may be reasonably extended; we will notify you if this applies to your claim.
Refund Method
Approved refunds are issued to the original payment method used at checkout, via our payment processor, Flutterwave. Depending on your bank, refunds may take a number of additional business days to reflect after we initiate them — this final step is outside our control.
VTU Services (Airtime, Data, Cable TV, Electricity, Exam Pins)
VTU purchases are delivered instantly upon successful payment and are treated as fulfilled once the pin, token, or top-up confirmation is issued. Because of the instant and irreversible nature of these services, VTU purchases are non-refundable, except in cases where:
Payment was made but the service was never delivered due to a confirmed technical or processing error on our end, or
A duplicate charge occurred for the same transaction
Such cases should be reported to hello@techgo.limited with your transaction reference, and will be investigated and resolved on a case-by-case basis.
Limitation of Liability
To the fullest extent permitted by Nigerian law, Techgo Limited’s liability for any order is limited to the value of that order. We are not liable for indirect, incidental, or consequential losses arising from delayed, damaged, or undelivered items, including losses arising from delays caused by third-party couriers, suppliers, or payment processors beyond our reasonable control.
Changes to This Policy
We may update this policy from time to time to reflect changes in our operations or applicable law. The “Last updated” date above will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
For any questions about this policy or to report an issue with your order:
Techgo Limited
Email: hello@techgo.limited
WhatsApp: +234 901 811 6667
Website: https://techgo.limited